Reset HikVision Password
This guide will show you how to export and email your password reset file, for your Hikvision camera system, to us, so we can assist in resetting your password.
Our Services
What we can help you with
CCTV Installation
Al Saad is an innovative workspace for design and installation of the latest CCTV technologies. We always keep an eye on learning and implementing the latest proven CCTV developments to ensure our clients gets the best, Always! Our certified team of installation engineers and technicians are well trained to ensure a high standard of workmanship.
Access Controller
Our system knows who is in and whom to be in. It will help you monitor and protect your business by providing you with full control over who gains access to your building/property. We offer systems ranging from simple one door solutions right through to complex high security access control systems ensuring the level of security you prefer for your premises.
PABX System
Our goal is to exceed established performance standards while offering our customers innovative business phone service coupled with the highest customized service. Whether it is a small or large enterprise, we have the best for you. From affordable entry-level business phone systems to those with advanced applications, We offers a complete range of digital and IP phones.
Structured Cabling
With a strong portfolio of innovative technology solutions and an experienced team of professionals and engineers, Al Saad is equipped to help customers with any networking project. We customize our products and services to meet the specific needs of the individual sectors we do business with.
Time Attendance
We are specialists in Biometric Access Control Systems, Finger print Time Attendance, Face recognition Systems, Finger Print Door Access and suppliers of Complete Biometric Solutions. We provide tailored access control solutions to suit your individual business needs.
CCTV AMC Service
Annual maintenance contract is an effective solution for managing the service or systems to function properly in an establishment. In the world of competition, quality is a vital factor. To get the same performance from the machines or computer or other accessories, the maintenance is much required.
Technology Expertise
Technology Expertise
Before You Begin
Finally you will need the Hikvision SADP tool which can be downloaded here (for PC) or here (for Macs). This can not be done on a phone or tablet unfortunately.
Please ensure you leave the SADP program open until you have received the password reset file back from us. Leave your computer and NVR/DVR powered on and do not unplug any cables.
Make sure your computer and your NVR/DVR are connected to the same network.
SADP Tool
Forget Password
Export File
Select File
Key solutions
Let's Get Started
1) Open the SADP tool.
2) Select the device which you would like to reset the password for. You can do this by putting a tick in the box:
SADP Tool
Forget Password
Export File
Select File
Key solutions
3) Click on “forgot password“.
4) Click on “export“.
5) You will now need to select a location to export the file to, please select “desktop“.
6) The exported file will now reside on your desktop, it should look like this:
7) Open a new email, and attach the file to the email.
8) Please write in the email subject “Hikvision password reset”, this will ensure we can see it as soon as possible.
9) Then email it to [email protected] You will need to provide either the original order/invoice number or the original delivery address to find the original purchase with us, otherwise we will not be able to complete the password reset.
Once we have received the file we will aim to send the correct file back to you within an hour however it can take up to 24 hours, and then you can import the file in to SADP to complete the reset process.
